Privacy Policy

1. Who we are

We are an LLC registered in Ukraine. Our business identification and contact details are provided below.

2. What personal data we collect

• Contact details you provide through forms (e.g., name, email, phone).
• Information related to your request (e.g., preferences for concierge services).
• Device and usage information collected automatically (e.g., IP address, browser type, pages viewed) where applicable.
• Cookies or similar technologies where enabled (if used on the site).

3. How we use personal data

We use personal data to:

• Provide and manage concierge services and handle your requests.
• Communicate with you about your inquiry.
• Improve our website and services and understand usage patterns (e.g., analytics where applicable).
• Comply with legal obligations.

4. Legal basis for processing

We process personal data in accordance with Ukrainian law, including the requirements of the Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

5. Cookies and similar technologies

If we use cookies or similar technologies, we provide transparency about their purpose and the effects on your experience, and we process personal data collected via such technologies in accordance with the Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

6. Where information is shared

We may share personal data with service providers acting on our behalf (e.g., hosting, IT services), strictly to the extent necessary to provide our services. We also disclose information when required by law.

7. International transfers

If personal data is processed outside Ukraine, we will ensure appropriate safeguards as required by applicable Ukrainian data protection rules.

8. Your rights

You have rights regarding your personal data, including access and correction of inaccurate data, and other rights provided by the Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI. To exercise your rights, contact us using the details in Section 10.

9. Consumer and distance-contract information

If we market or sell services online (including remotely), we provide pre-contract information and clear business identification information. Relevant provisions include:

• Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, стаття 17.
• Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, стаття 7.

For electronic commerce and information before concluding remote agreements, we ensure mandatory identification and contact information is easily accessible on our website. Relevant provisions include:

• Закон України "Про електронну комерцію", стаття 7.
• Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, стаття 17.

10. Contact us

If you have questions about this Privacy Policy or want to exercise your data protection rights, contact our privacy team:

11. Language

Customer service information for Ukraine must be provided in the state language. We will provide state-language information when required under the Закон України "Про забезпечення функціонування української мови як державної", стаття 30.

Commercial website information intended for consumers in Ukraine is available in Ukrainian (and may include additional languages), as required by the Закон України "Про забезпечення функціонування української мови як державної".